Article 1 General Provisions

SHIFFON Co., Ltd. (hereinafter referred to as "our company") establishes these terms and conditions for "phenix members" who provide various services (hereinafter referred to as "the Services") to customers in relation to transactions between our company and customers at the online phenix store operated by our company.

Article 2 Membership Eligibility

1. A phenix member is an individual who applies for phenix membership registration (hereinafter referred to as "member registration") in accordance with the following article after accepting all of the contents of these Terms and Conditions, and whose application is approved by our company (hereinafter referred to as "member") shall be eligible for membership.

2. Members may not transfer, inherit, or lend their membership status to a third party.

Article 3 Membership Registration

1. Membership registration procedures must be completed by the person wishing to register as a member, in accordance with the website designated by the Company or a method separately specified by the Company; registration by proxy will not be accepted under any circumstances.

2. Membership registration is limited to one account per person. If the Company determines based on reasonable grounds that a person has registered two or more accounts, the Company may cancel that registration.

3. In addition to the provisions of the preceding paragraph, if an applicant for membership registration falls under any of the following items, the Company may refuse the registration or cancel the registration once made without prior notice.

• If you have been subject to disciplinary action such as cancellation of your membership due to a violation of these Terms and Conditions.
• If the application for membership registration contains false information.
• If there is a delay in payment of fees for products, etc. or other default on obligations.
• If any act described in Article 5 (Prohibited Acts) of the phenix Terms of Use is committed when using phenix or the services provided by our company through phenix.
• Any other violation of these Terms and Conditions.

4. Even if a member's registration is canceled, the member shall not be relieved of the responsibility to fulfill transactional obligations, such as payment obligations, that have already arisen through transactions with the Company, as well as obligations under these Terms and Conditions.

Article 4 Changes to registered information

1. If there is a change in all or part of the registered information, the member shall immediately change the registered information on the online page set up by the Company exclusively for the member (hereinafter referred to as "My Page") in accordance with the method separately specified by the Company.

2. If a member does not complete the change procedures set forth in the preceding paragraph, our processing based on the information already registered will be valid. Furthermore, we shall not be liable for any damages incurred as a result of a member not completing the change procedures.

Article 5 Management of User ID and Password

1. The registered user ID and password may only be used by the member himself/herself.

2. Members shall be responsible for managing their user IDs and passwords and shall not transfer, inherit, lend, disclose or leak them to any third party.

3. The Company shall not be liable for any damages resulting from negligence in the use of a Member's user ID and password or from unauthorized use by a third party.

Article 6 Use and management of member information

1. The Company will use the Member's registration information, the purchase history of products for which the Member has acquired or used points as set forth in Chapter 3, and the point fluctuation history (collectively referred to as "Member Information") for the following purposes:

• User management, customer support
• Shipping of products etc.
• Advertising, promotion, sales solicitation, campaign planning, etc.
• Creating and sending web magazines, e-mail magazines and direct mail, and conducting surveys
• Provision of the Service
• Marketing activities after processing personal information into a state where individuals cannot be identified
• Providing content related to various other services provided by our company

2. We will jointly use personal information.

• Items of personal information to be jointly used Name, gender, date of birth, address, telephone number, email address, product purchase history, etc. Information obtained by our company
• Scope of joint users: Our group companies; Developers, department stores, and other commercial facilities where we have stores; Companies that have stores on this site
• Purpose of joint use: The scope of the purpose of use set out in the preceding paragraph.
• Personal Information Management Officer The company responsible for managing personal information is our company.

3. The Company may entrust member information to a contractor selected by the Company in order to achieve the purpose of use set forth in paragraph 1. In such cases, the Company will enter into necessary contracts, including confidentiality agreements, with the contractor and will exercise appropriate management and supervision.

4. Except in the following cases, we will not disclose acquired member information to third parties without the member's prior consent.

• When the data has been processed into statistical data so that members cannot be identified.
• When joint use of member information or provision to a third party is permitted based on laws and regulations, or when disclosure or provision of member information is requested.

5. In addition to the preceding four paragraphs, the Company will handle the acquired member information in accordance with a separately established privacy policy.

6. When using this site, member information may be created on the member's computer hard disk using a file called a "cookie." Cookies do not infringe on member privacy, but if a member rejects the use of cookies in their browser, they may be unable to use all or part of this service.

Article 7: Withdrawal of Membership

If a member wishes to withdraw from the phenix membership, the member will be required to complete the withdrawal procedure specified by our company. In this case, Article 3, Paragraph 4 will apply mutatis mutandis.

Article 8 Disclaimer of Liability Regarding Products, the Site, and the Service

1. The images of the products, this website and this service (hereinafter referred to as "Products, etc.") displayed may differ slightly in color, size, etc. from the actual Products, etc. due to screen settings, etc.

2. Other than as provided for in Article 13 (Returns and Exchanges of Products), the Company shall not guarantee or be liable for any defects in the quality of Products, their compatibility with other Products, or any other damage, loss, or disadvantage suffered by the User as a result of these.

3. With regard to any troubles arising from an unknown delivery address, etc., the Company shall not be liable for such troubles by contacting the contact information designated by the user or by delivering the product to the address indicated at the time of purchase.

Article 9 Other Disclaimers

1. By carrying out business operations based on the information registered by the user, the Company shall not be held liable for any errors or inaccuracies in the registered information.

2. We shall not be liable for any damages incurred by users due to communication line failures, web page tampering, etc.

3. We do not guarantee that emails or content sent from our web pages or systems, etc. do not contain harmful items such as computer viruses.

4. The use of products, etc. shall be at the user's own discretion and responsibility, and even if the Company provides information or advice to the user, the Company shall not be held responsible for the content of such information or advice.

Article 10 (Exclusion of anti-social forces)

The user warrants that he/she is not, has not been, or will be in the future, a member of an anti-social force (this refers to an organized crime group, a member of an organized crime group, a person who has not been a member of an organized crime group for the past five years, a quasi-member of an organized crime group, a company related to an organized crime group, corporate racketeers, racketeers pretending to be social activists, or organized crime groups with special intelligence, or other persons equivalent to these), and will not engage in any acts that violate or are likely to violate laws and regulations, such as violent acts, fraudulent acts, acts of intimidation, acts of obstruction of business, etc.

If the user violates the provisions of the preceding paragraph, the Company may take measures such as suspending the user's use of the Service or deleting the user's registration without prior notice. The Company shall not be liable for any disadvantage or damage caused to the user as a result of this.

Article 11 Purchase of Products

1. Users can purchase products from our company using this site and this service.

2. Users shall apply to purchase products in accordance with these Terms and Conditions.

3. Once the application acceptance process set forth in the preceding paragraph has been completed by our company and an email stating that the application has been accepted is sent to the user from our company or a page stating this is displayed, a sales contract for the relevant product will be established between the user and our company.

4. Notwithstanding the provisions of the preceding paragraph, if there is any fraudulent or inappropriate conduct in relation to the use of the Service, or if there is a violation of these Terms, etc., the Company may cancel or terminate the sales contract, or take other appropriate measures.

5. Purchase applications must be made by the user themselves. It is prohibited for a third party to purchase products on behalf of the user or in the user's name.

6. Delivery of products using this service is limited to destinations within Japan.

Article 12 Payment Method

1. The amount to be paid for the product will be the total of the purchase price including consumption tax and local consumption tax, shipping fee and related handling fee, plus consumption tax and local consumption tax.

2. In addition to these Terms and Conditions, depending on the payment method selected, the User shall comply with the terms and conditions of the collection agency in the case of cash on delivery payment, the terms and conditions of the credit card company in the case of credit card payment, the terms and conditions of the carrier in the case of carrier payment, the terms and conditions of the Amazon Services International, Inc. in the case of Amazon Pay, and the terms and conditions of the Rakuten Payment Co., Ltd. in the case of Rakuten Pay.

If any dispute arises between you and such third parties regarding these payment methods, the parties involved shall resolve the dispute between themselves and the Company shall not be held responsible in any way.

3. Payment methods and other payment-related matters shall be as set forth in the " Notation Based on the Specified Commercial Transactions Act " separately specified.

Article 13. Return and exchange of goods

Matters regarding returns and exchanges shall be as set forth in the " Notation Based on the Specified Commercial Transactions Act " separately specified.

Article 14 Management of credit card numbers

We shall not be liable for any damages caused by your negligence in using your credit card or by fraudulent use by a third party.

Article 15 Separate negotiation

If any matter not specified in these Terms and Conditions, etc. arises in relation to the use of this Site and this Service, or if any doubt arises regarding the interpretation of these Terms and Conditions, etc., the Company and the user shall negotiate in good faith to resolve the matter.

Article 16 Other

In the event that litigation becomes necessary regarding this Site, this Service, or these Terms and Conditions, the Tokyo Summary Court or the Tokyo District Court shall be the exclusive court of first instance, depending on the amount of the claim.

Supplementary Provisions

These terms and conditions will be revised and implemented from May 1, 2024.