Shopping Guide

For shipping and payment information, please see the following page.

→Shipping and payment information

When you make a purchase, you will receive 1% of the product price (excluding tax) back as points, which can be used from your next purchase onwards, with 1 point = 1 yen.
Points will be awarded 14 days after the order date.

*Discounts applied via coupons will be deducted from the product purchase price excluding tax.

For more information, see Points

Unless otherwise specified for each product, the basic reward rate is 1% of the product price (excluding tax).

Points are valid for one year from the date of the last point acquisition. After the expiration date, points will become invalid and cannot be used.

If you sign up for our email newsletter, we will send you special offers to your registered email address.

For the same product, even if the color and size are different, you can only write one review.
Please note that if you fill in the information again, it will be overwritten.

Please select the coupon you wish to use on the checkout screen.
If you received a coupon code via email newsletter, LINE, etc., please enter and select the coupon code on the order process screen.

*Coupons may have valid periods and conditions.
*Please note that points will be calculated and awarded based on the price after using the coupon.
*Please note that products purchased using coupons cannot be returned or exchanged.

Membership registration is free.
After completing your registration, we will send the details of your registration to the email address you registered.
By registering, you will receive a coupon when you make a purchase. You will also receive an email newsletter containing information on new products and special offers.

→Register as a member here

When you register, you will receive a 1,000 yen coupon that can be used immediately.
*Can be used only once for purchases of 10,000 yen or more.

If you would like to return or exchange an item, please see the following page.
→About returns and exchanges
*Orders placed up until December 18, 2020 are no longer accepted due to the closure of Phoenix Co., Ltd.

If the product is returned without any prior notice due to an extended absence or refusal to accept delivery, or if there are repeated returns due to customer circumstances, we may not be able to accept your future orders.

Please note that the color of the product may appear different from the actual product depending on your computer monitor settings.

If there is a large number of orders, items may be out of stock even if your order has been confirmed. Thank you for your understanding.

Please note that we cannot accept returns or exchanges on sale items.

Please note that if there is a large number of orders, the items you have ordered may be out of stock.

We do not respond to inquiries regarding products sold on auction sites, flea market sites, or online shopping sites that are not authorized dealers, including inquiries regarding authenticity.

We cannot take any responsibility for products other than those officially sold, so please contact the seller or listing site directly.

Recently, there has been an increase in malicious acts such as "impersonation orders" and "prank orders" that involve the fraudulent use of other people's names, addresses, and contact information. In order to prevent these malicious acts, we are taking the following measures.

Measures to prevent impersonation and prank orders

(1) For customers with suspicious IP addresses or extremely high-priced orders, we may contact you by phone or email after your order has been placed.
(2) If we are unable to contact you at your registered phone number or email address and are unable to verify your identity, your order will be cancelled.
(3) We may refuse your order depending on your past transactions.

When impersonation or prank orders are made

If we determine that an act of impersonation or a prank order has occurred, or if such an act has caused financial damage to us or a third party, we will report the personal information and IP address to the relevant authorities and file a police report. We may also seek compensation for damages from the person who made the prank order.

phenix.kappa_online@shiffon.com
TEL03-4533-0290
(Weekdays 10:00-17:00)