Chapter 1 General Provisions

Article 1 General Provisions

SHIFFON Co., Ltd. (hereinafter referred to as "our company") has established these Terms of Use (hereinafter referred to as "these Terms") for the services (hereinafter referred to as "these Services") that it provides to users of the phenix Online Store (hereinafter referred to as "this Site") operated by our company on the Internet (hereinafter referred to as "Users").

Article 2 Scope and Revision of the Terms

These terms and conditions apply to all users of this site and services, regardless of whether they are members or not. By using this site and services, you are deemed to have agreed to these terms and conditions.
We may add new provisions, change or revise these Terms and Conditions without your prior consent by notifying you in a manner that we deem appropriate, such as by posting on this website.
If these terms and conditions are revised, users will be subject to the revised terms and conditions.

Article 3 Use of the Site and Services

Users may use this Site and the Services in accordance with these Terms and Conditions and the notices posted on this Site based on the Specified Commercial Transactions Act (hereinafter referred to as the "Terms, etc.").
If a user causes inconvenience or damage to the Company or other users, etc., or a dispute arises due to a violation of these Terms and Conditions, etc., or through the use of this Site and this Service, the user shall resolve such issues and disputes, etc., at their own expense and responsibility.

Article 4 Copyright, Trademarks and Other Intellectual Property Rights

The copyrights of the designs, images, programs and other content provided through this Site and this Service (hereinafter referred to as "Content"), as well as the trademarks and other intellectual property rights of the products listed on it, belong to our company or other legitimate copyright holders (hereinafter collectively referred to as "Intellectual Property Rights Holders"), and users may not infringe on these rights.
Regardless of the purpose, you may not use (copy, reuse, etc.) all or part of the content of this site and this service or other posted content without the permission of the intellectual property rights holder.

Article 5 Prohibited matters

Users are prohibited from engaging in any of the following acts when using this site and this service. If any of the following acts are observed or are suspected to be occurring, the Company may refuse the user's use of this site and this service.

Any act that infringes on the property rights, privacy or other rights of our company or any third party.
Providing false information to our company or a third party, or any act that violates public order and morals.
Any act that libels, slanders, or damages the reputation of our company or a third party.
Criminal acts, acts that are contrary to public order and morals, or other acts that violate laws and regulations.
Any act of using any information obtained through this Site and this Service for commercial purposes.
Fraudulent use of credit cards.
Purchasing products through this Site and this Service for the purpose of resale, reselling, or other profit-making purposes.
Placing an order without the intention to purchase, placing an order that objectively appears to have no intention to order, returning or exchanging purchased products without a reasonable reason, or refusing to accept them.
Any other act that the Company deems inappropriate.

Article 6 Protection of Personal Information

We will handle your personal information (hereinafter referred to as "personal information") appropriately and take necessary protective measures in accordance with our separate privacy policy.
We will not use personal information for purposes other than those listed below, including operations related to the provision of this service such as product shipping, personal authentication, and sending notifications of our products and services to the email address registered by the user.
1. User management, customer support
2. Campaign planning etc.
3. Marketing Activities
4. Providing other content related to this site and this service
We will jointly use personal information.
1. Items of personal information to be shared Name, gender, date of birth, address, telephone number, email address, product purchase history, etc. Information obtained by our company
2. Scope of joint users: Our group companies Developers, department stores and other commercial facilities where we have stores Companies that have stores on this site
3. Purpose of joint use: The scope of the purpose of use set forth in the preceding paragraph.
4. Personal Information Management Officer The company responsible for managing personal information is our company.
We may entrust personal information to a contractor selected by us in order to achieve the purpose of use set forth in paragraph 2. In this case, we will enter into necessary contracts, such as confidentiality agreements, with the contractor and will provide appropriate management and supervision.
When using this website, user information may be created on the user's computer hard disk using a file called a "cookie." Cookies do not violate the user's privacy, but if the user rejects the use of cookies in their browser, they may be unable to use all or part of this service.

Article 7 Changes, Interruptions and Suspension of Services

In managing the operation of this site and this service, our company may change, suspend or suspend this site and this service without prior notice or consent from users in any of the following cases. Furthermore, our company shall not be liable for any damages suffered by users as a result of change, suspension or cessation of this site and this service.

When it is necessary to perform maintenance, inspection, or shutdown of the computer systems (hereinafter referred to as the "System") related to this Site and this Service.
When system operation becomes difficult due to fire, power outage, natural disaster, or other force majeure.
When system operation becomes difficult due to interference by a third party or man-made disasters (war, riots, unrest, labor disputes, etc.).
Any other case in which the Company determines that it is unavoidable to stop the system.

Article 8 Disclaimer of Liability Regarding Products, the Site, and the Service

The images of the products, this website and this service (hereinafter referred to as "Products, etc.") posted may differ slightly in color, size, etc. from the actual Products, etc. due to screen settings, etc.
The Company shall not guarantee or assume any responsibility for the quality of the Products, their compatibility with other Products, or other defects, or for any damage, loss, or disadvantage to the User resulting from these, other than as provided for in Article 13 (Returns and Exchanges of Products) of these Terms and Conditions.
Our company will not be held responsible for any problems arising from an unknown delivery address, etc., by contacting the contact information specified by the user or by delivering the product to the address indicated when purchasing the product.

Article 9 Other Disclaimers

By carrying out business operations based on the information registered by the user, the Company shall not be held liable for any errors or inaccuracies in the registered information.
We shall not be liable for any damages incurred by users due to communication line failures, web page tampering, etc.
We do not guarantee that emails or content sent from our web pages or systems do not contain harmful content such as computer viruses.
The use of products, etc. shall be at the user's own discretion and responsibility, and even if the Company provides information or advice to the user, the Company shall not be held responsible for the content of such information or advice.

Article 10 (Exclusion of anti-social forces)

The user warrants that he/she is not, has not been, or will be in the future, a member of an anti-social force (this refers to an organized crime group, a member of an organized crime group, a person who has not been a member of an organized crime group for the past five years, a quasi-member of an organized crime group, a company related to an organized crime group, corporate racketeers, racketeers pretending to be social activists, or organized crime groups with special intelligence, or other persons equivalent to these), and will not engage in any acts that violate or are likely to violate laws and regulations, such as violent acts, fraudulent acts, acts of intimidation, acts of obstruction of business, etc.
If the user violates the provisions of the preceding paragraph, the Company may take measures such as suspending the user's use of the Service or deleting the user's registration without prior notice. The Company shall not be liable for any disadvantage or damage caused to the user as a result of this.

Chapter 2: Purchasing Products

Article 11 Purchase of Products

Users can purchase products from our company using this site and this service.
Users shall apply to purchase products in accordance with these Terms and Conditions.
Once our company has completed the application acceptance process set forth in the preceding paragraph and you receive an email from us stating that your application has been accepted, or a page stating so is displayed, a sales contract for the relevant product will be established between you and our company.
Notwithstanding the provisions of the preceding paragraph, if there is any fraudulent or inappropriate conduct in relation to the use of the Service, or if there is a violation of these Terms and Conditions, etc., the Company may cancel or terminate the sales contract or take other appropriate measures.
Purchase applications must be made by the user themselves. It is prohibited for a third party to purchase products on behalf of the user or in the user's name.
This service only allows delivery to destinations within Japan.

Article 12 Purchase of Products

The total amount to be paid for the product will be the total of the purchase price including consumption tax and local consumption tax, shipping fee and related handling fee, plus consumption tax and local consumption tax.
In addition to these Terms and Conditions, depending on the payment method selected, users will comply with the terms and conditions of the collection agency in the case of cash on delivery payment, the credit card company in the case of credit card payment, the carrier's terms and conditions in the case of carrier billing, the Amazon Services International, Inc. terms and conditions in the case of Amazon Pay, and Rakuten Payment Co., Ltd. terms and conditions in the case of Rakuten Pay.
If any dispute arises between you and such third parties regarding these payment methods, the parties involved shall resolve the dispute between themselves and the Company shall not be held responsible in any way.
Payment methods and other payment-related matters shall be as set forth in the " Notation Based on the Specified Commercial Transactions Act " separately specified.

Article 13. Return and exchange of goods

Matters regarding returns and exchanges shall be as set forth in the " Notation Based on the Specified Commercial Transactions Act " separately specified.

Article 14 Management of credit card numbers

We shall not be liable for any damages caused by your negligence in using your credit card or by fraudulent use by a third party.

Chapter 3 Other

Article 15 Separate negotiation

If any matter not specified in these Terms and Conditions, etc. arises in relation to the use of this Site and this Service, or if any doubt arises regarding the interpretation of these Terms and Conditions, etc., the Company and the user shall negotiate in good faith to resolve the matter.

Article 16 Other

In the event that litigation becomes necessary regarding this Site, this Service, or these Terms and Conditions, the Tokyo Summary Court or the Tokyo District Court shall be the exclusive court of first instance, depending on the amount of the claim.

Supplementary Provisions

These terms and conditions will be revised and implemented from May 15, 2024.

Membership Terms and Conditions

Chapter 1 General Provisions

Article 1 General Provisions

SHIFFON Co., Ltd. (hereinafter referred to as "our company") establishes these terms and conditions for "phenix members" who provide various services (hereinafter referred to as "the Services") to customers in relation to transactions between our company and customers at the online phenix store operated by our company.

Chapter 2: Phenix Membership

Article 2 Membership Eligibility

A phenix member is an individual who applies for phenix membership registration (hereinafter referred to as "member registration") in accordance with the following article after accepting all of the contents of these terms and conditions, and whose application is approved by our company (hereinafter referred to as "member") shall be eligible for membership.
Members may not transfer, inherit, or lend their membership to a third party.

Article 3 Membership Registration

Membership registration procedures must be completed by the person wishing to register as a member, in accordance with the website designated by the Company or a method separately specified by the Company; registration by proxy will not be accepted under any circumstances.
Membership registration is limited to one account per person. If we determine based on reasonable grounds that one person has registered two or more accounts, we may cancel that registration.
In addition to the provisions of the preceding paragraph, if an applicant for membership registration falls under any of the following items, the Company may refuse the registration or cancel the registration once made without prior notice.
1. If you have been subject to disciplinary action such as cancellation of your membership due to a violation of these Terms and Conditions.
2. If the application for membership registration contains false information.
3. If there is a delay in payment of fees for products, etc. or other default on obligations.
4. If any act described in Article 5 (Prohibited Acts) of the phenix Terms of Use is committed when using phenix or the services provided by our company through phenix.
5. Any other violation of these Terms and Conditions.
Even if a member's registration is cancelled, the member will not be relieved of the responsibility to fulfill transactional obligations, such as payment obligations, that have already arisen through transactions with the Company, as well as obligations under these Terms and Conditions.

Article 4 Changes to registered information

If there is a change in all or part of the registered information, the member shall immediately change the registered information on the online page (hereinafter referred to as "My Page") that the Company has set up exclusively for the member, in accordance with the method separately specified by the Company.
If a member does not complete the change procedure described in the preceding paragraph, our processing based on the information already registered will be valid. Furthermore, we will not be liable for any damages incurred as a result of a member not completing the change procedure.

Article 5 Management of User ID and Password

The registered user ID and password may only be used by the member himself/herself.
Members are responsible for managing their user IDs and passwords and must not transfer, inherit, lend, disclose or leak them to any third party.
The Company shall not be liable for any damages resulting from negligence in the use of a member's user ID and password or from unauthorized use by a third party.

Article 6 Use and management of member information

The Company will use the member's registration information, purchase history of products for which the member has acquired or used points as specified in Chapter 3, and point fluctuation history (hereinafter collectively referred to as "member information") for the following purposes.
1. User management, customer support
2. Shipping of products etc.
3. Advertising, promotion, sales solicitation, campaign planning, etc.
4. Creating and sending web magazines, e-mail magazines and direct mail, and conducting surveys
5. Provision of the Service
6. Marketing activities after processing personal information into a state where individuals cannot be identified
7. Providing content related to various other services provided by our company
We will jointly use personal information.
1. Items of personal information to be shared Name, gender, date of birth, address, telephone number, email address, product purchase history, etc. Information obtained by our company
2. Scope of joint users: Our group companies Developers, department stores and other commercial facilities where we have stores Companies that have stores on this site
3. Purpose of joint use: The scope of the purpose of use set forth in the preceding paragraph.
4. Personal Information Management Officer The company responsible for managing personal information is our company.
The Company may entrust member information to a contractor selected by the Company in order to achieve the purpose of use set forth in paragraph 1. In such cases, the Company will enter into necessary contracts, including confidentiality agreements, with the contractor and will provide appropriate management and supervision.
Except in the following cases, we will not disclose acquired member information to third parties without the member's prior consent.
1. When the data has been processed into statistical data so that members cannot be identified.
2. When joint use of member information or provision to a third party is permitted based on laws and regulations, or when disclosure or provision of member information is requested.
In addition to the preceding four paragraphs, the Company will handle acquired member information in accordance with a separately established privacy policy.
When using this site, member information may be created on the member's computer hard disk using a file called a "cookie." Cookies do not infringe on member privacy, but if a member rejects the use of cookies in their browser, they may be unable to use all or part of this service.

Article 7: Withdrawal of Membership

If a member wishes to withdraw from the phenix membership, the member will be required to complete the withdrawal procedure specified by our company. In this case, Article 3, Paragraph 4 will apply mutatis mutandis.

Chapter 3 Point Service

Article 8 Points

Members have the right to receive and use points (hereinafter referred to as "Points") that can be used to receive a certain amount of discount when purchasing products or using services at each store.

Article 9. Awarding of Points

Points will be awarded when members purchase products at each store, use services, or in other cases separately determined by the Company, and the method and scope of points will be separately specified by the Company.
Members will not be awarded points for points used when purchasing products or using services.

Article 10. Use of Points

The conditions, methods and scope of using points will be governed by these Terms and Conditions, the phenix Terms of Use, and the methods set out by our company as posted in the phenix Usage Guide.
Points can only be used to pay for product payments and cannot be used to pay for service fees, product shipping fees, cash on delivery fees, etc.
Points can only be used by the member themselves.
Points are awarded for each user ID. Notwithstanding the provisions of Article 3, Paragraph 2, even if a member has multiple user IDs, the points awarded for each user ID cannot be combined or used simultaneously.
The use of points cannot be cancelled.
Points cannot be transferred, loaned or inherited to a third party.
Points can be used at the next checkout from the point they are awarded, at a rate of 1 point = 1 yen.
Points can be used in increments of 1 point at any of our stores.
Points cannot be exchanged for cash.

Article 11 Expiration Date of Points

The expiration date for points is one year from the date of the most recent point award. Points that have passed their expiration date cannot be used.
Notwithstanding the provisions of the preceding paragraph, if a member cancels their phenix membership for any reason, or if the Company cancels their registration, all of the member's points will be forfeited at that time.

Article 12 Point Inquiry

Members may check the number of points available for use on their My Page using the method specified by the Company.
If a member has any doubts about the number of points recorded in accordance with the preceding paragraph, they may inquire with the Company using the inquiry form . However, the final decision regarding the number of points will be made by the Company, and members must comply with this.

Article 13 Cancellation of Points

If the Company determines that a Member's purchase of a product falls under any of the following items, the Company may cancel the points awarded for that purchase.

Any act that violates these Terms and Conditions, the Phenix Terms of Use, or other methods specified by our company.
Returning and refusing to accept goods.
Delay in payment of fees for products, etc., or other default on obligations.
Any other fraudulent acts or other acts that the Company deems inappropriate.

Article 14 Termination of point usage

Our company may terminate the use of points and related services due to changes in social conditions, amendments or abolition of laws and regulations, or other circumstances.

Article 15 Changes, Suspension or Cancellation of Points

The Company may change, suspend or cancel the allocation of points and related services, the method of use, or other details by notifying members in a manner that the Company deems appropriate.

Chapter 4 Other Services

Article 16 Email newsletter distribution

Members will be able to receive various information distribution services related to the brands and stores operated by our company in accordance with the methods specified by our company.

Article 17 Other Services

In addition to the provisions of these Terms and Conditions, members may receive various services provided by the Company to members. When the Company provides new services, the Company will notify the members in a manner that the Company deems appropriate, such as by posting on the phenix website.

Chapter 5 General Provisions

Article 18 Scope and Revision of the Terms

These Terms and Conditions apply to all of our Services.
We may add or change new provisions and revise these Terms and Conditions without the prior consent of members by notifying them in a manner we deem appropriate, such as by posting them on the phenix website.
If these terms and conditions are revised, members will be subject to the revised terms and conditions.

Article 19 Other

For matters not specifically specified in these Terms and Conditions, the matters specified by our company as posted on the phenix website, etc. shall apply.

Article 20 Separate negotiation

If any matter not specified in these Terms and Conditions, etc. arises in relation to the use of this Service or if any doubts arise regarding the interpretation of these Terms and Conditions, etc., the Company and the Member shall negotiate in good faith to resolve the matter.

Article 21 Jurisdictional court

If litigation becomes necessary regarding the Service or these Terms and Conditions, the Tokyo Summary Court or the Tokyo District Court shall be the exclusive court of first instance, depending on the amount of the claim.

Supplementary Provisions

These terms and conditions will be revised and implemented from May 15, 2024.